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Please choose carefully as refunds are not provided for change of mind or incorrect selection. All orders for sale and clearance items are final and non refundable. We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our customer service team immediately for assistance at care@mrandmrsdesigner.com.au

At MR AND MRS DESIGNER we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Cancellation & Returns Policy prior to you making a purchase from MR AND MRS DESIGNER, so you are familiar with our policy on refunds, returns and repairs and your rights under relevant Consumer Law. This policy should be read in conjunction with our Sales Terms which are found on our website.

We also recommend you immediately inspect any goods that we deliver to you to ensure that you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

We will not accept the return of the Goods delivered to you if the Goods delivered have been accepted or deemed accepted by you or you wish to change your mind and cancel the Sales Order, unless we choose to do so in our sole discretion.

If we do accept a cancellation of your Sales Order, you agree to arrange a return of the Goods, at your cost and risk, to our nominated returns depot or store, as we nominate, and you agree to return the Goods in their original condition, accompanied by the original Sales Order docket receipt or another form of proof of purchase. You also agree that we are entitled to deduct from any refund of the Payment made by you, the cost of the original delivery and an amount that we reasonable believe reflects the loss to us in accepting the cancellation, including any storage costs and any mark down of the price of the Goods.

 

If any goods arrive damaged, please contact us at care@mrandmrsdesigner.com.au as soon as possible. MR AND MRS DESIGNER will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

 

Should MR AND MRS DESIGNER approve any amount of refund, it will be made via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

We recommend you follow the following steps to ensure an efficient returns process:

  • Report your return in writing to MR AND MRS DESIGNER by sending an email to either care@mrandmrsdesigner.com.au or calling (03) 9018 7652.
  • Pack the goods to be returned as carefully as possible.
  • Please retain original packing as this way the goods are ideally protected against damages in transit.